We offer one prepaid pack, which includes 15 GB of mobile data and unlimited calls to other DIGI numbers.
If you want to make calls, send SMS, or use data outside your pack, the following rates apply:
- €0.60/GB
- €0.01/min
- €0.07/SMS
Our prepaid pack is currently available only online through our website and only with an eSIM. Please make sure your phone is eSIM-compatible before ordering.
Note: this prepaid pack is valid only in Belgium, and roaming is not included.
Offer & pricing
Which prepaid bundles does DIGI offer?
Can I switch from prepaid to a subscription?
Yes, you can switch at any time. If you'd like to change your plan, contact us at 02 870 41 41 (free of charge) or visit one of our retail points.
Find your nearest retail point here: www.digi-belgium.be/en/where-to-find-digi-in-belgium.
I'm a business client. Can I have prepaid?
No, prepaid is currently only available for private customers. Business customers can choose from our different mobile subscriptions.
What is an eSIM and how does it work?
An eSIM (embedded SIM) is a digital SIM card that’s built into your smartphone. This means you no longer have to insert a physical SIM card. After placing your order, you can easily activate your eSIM by scanning a QR code in MyDIGI. In just a few minutes, you’ll be connected to the DIGI network. An eSIM offers multiple benefits:
- No physical SIM card needed
- Less risk of damage or loss
- Perfect for dual SIM use (e.g. work and personal on one device)
- Fast and easy activation
- Better for the environment
Which devices support eSIM?
At the moment, our eSIM is only available for certain smartphone models, not for other devices like tablets or smartwatches.
Want to know if your smartphone is compatible? Go to our configurator and select ‘eSIM’ to check the list of supported devices.
Can I transfer my number from my current operator to DIGI?
Yes, you can. During your order, you can choose whether you want a new number or prefer to keep your current one. After completing your order, you'll receive an email with clear instructions to transfer your number when activating your eSIM.
What information do we need to transfer your number if you have a prepaid subscription?
If you have a prepaid card, we’ll need your SIM card number from your current operator.
What is a SIM card number?
Your SIM card number, also called ICCID, is a unique identifier for your SIM card. It’s a series of 13-19 digits.
Where can I find my SIM card number?
• On the SIM card itself: Look on the back of your SIM card for a 13-19-digit number. That’s your ICCID.
• In your phone settings:
iPhone:
1. Go to Settings.
2. Tap ‘General’.
3. Tab ‘About’.
4. Find your ICCID.
Android:
1. Go to Settings.
2. Tap ‘About phone’ or ‘About device’ (depending on the model).
3. Tap ‘SIM status’.
4. Find your ICCID.
• In your provider’s app or online account: Log in and find your ICCID in your settings.
Activation
How do I set up my eSIM?
Step 1: Install your eSIM on your phone
1. Log in to MyDIGI.
2. Navigate to ‘My products’ and click ‘Manage’ next to the corresponding DIGI Mobile subscription.
3. Click ‘Settings’ and choose ‘Get eSIM QR code’.
4. Scan the QR code with the phone you want to install eSIM on.
Note: Make sure your device supports eSIM.
5. Follow the on-screen instructions.
Step 2: Connect your phone number to the DIGI network
If you’re keeping your current number:
1. Keep your old SIM card (from your previous operator) in your phone.
2. Call 02 870 10 01 to transfer your number to DIGI. The transfer will be completed within 24 hours (excluding weekends).
3. Once the transfer is complete, your phone will automatically switch to the DIGI network.
If you've chosen a new number:
Once your eSIM is activated, your phone will automatically switch to the DIGI network.
Have multiple eSIMs? Just repeat these steps for each number.
No QR code showing up? Please contact our customer service.
Use
How many mobile plans can I subscribe to?
You can have up to 9 mobile plans.
How can I top up my prepaid card?
You can easily top up your prepaid card via MyDIGI:
1. Log in to MyDIGI
2. Go to ‘My products’ and click ‘Manage’ below your prepaid card.
3. Click ‘Top up’, select or enter the amount you want to add, and click ‘Confirm & pay’.
How much can I top up my prepaid card?
You can top up your prepaid card with a minimum of €5 and a maximum of €50 per top-up. Any other amount can be added as long as it respects these limits and no decimals are used. The maximum balance your card can hold is €50.
How long is my credit valid?
Your credit is valid for 3 months from the date of your last top-up.
How long is my prepaid card valid?
Your prepaid card is valid for 9 months from the date of activation or your last top-up.
How much does it cost to make international calls or send SMS?
International calls and SMS are charged at pay-as-you-go rates and will be deducted from your available credit. If you don't have enough credit, you'll need to top up your card before making international calls or sending SMS.
Check international rates here: www.digi-belgium.be/en/roaming-configurator.
Why don't I have a voicemail?
Voicemail is used less and less these days. Many people now prefer messaging apps like WhatsApp, which let you send voice messages without needing a traditional voicemail service.
How do I transfer my contacts to another SIM card?
The first thing to do is to identify where your contacts are currently stored. To do this, simply consult your mobile phone's settings. If your contact are stored:
• In the cloud: Great news! Insert your new SIM card and your contacts will automatically synchronize.
• On your phone: In this case, you're all set too! You can change your SIM card and your contacts will be automatically available
• On your SIM card: You'll need to back up your contacts before changing SIM cards, by following the steps bellow.
How do I back up my contacts?
The most widespread backup method is the cloud, i.e. saving your data online. It's simple, secure and offers many advantages. To make life easier for you, we've compiled below the procedures to follow, depending on your smartphone and mobile operating system:
• If you have an iPhone, click here.
• If you have an Android smartphone, click here.
Once you've done this, you'll have an up-to-date copy of your contracts on iCloud if you have an iPhone, in your Gmail account if you use an Android smartphone, or in your Outlook account if you have Windows Phone. You can then switch SIM cards in total security.
Where can I find my PIN and PUK code?
You can find your PIN and PUK code on the SIM card holder (= the card from which you removed your SIM card).
How do I change my PIN code?
Most mobile phones allow you to change the PIN code directly in the phone menu. Your mobile phone's user manual will help you with this.
Does DIGI offer 5G?
At DIGI, we're working on rolling out our own 5G network. Our goal is to cover 30% of the population by the end of 2025 and nearly 100% by 2030. But no worries! Thanks to our strategic partnership with Proximus, you benefit from reliable 4G coverage across Belgium while we build our network.
What are the benefits of 5G?
• Ultra-high speed: Download up to 10x faster and stream, browse, and game with ultra short loading times.
• Ultra-stable connection: Stay connected without interruptions, even in crowded places like large events or trains.
• Ultra-low latency: Enjoy real-time cloud gaming, virtual reality, and lag-free video calls.
Can I really make unlimited calls to DIGI numbers?
Yes, calls to other DIGI numbers are unlimited, but please note that a Fair Usage Policy applies to prevent abuse: a maximum of 6,000 minutes per month. If you exceed this limit, your usage may be temporarily blocked. No extra charges will apply.
Why does my smartphone display LTE instead of 4G?
LTE (short for “Long Term Evolution”) is just another name for 4G. When 4G standards were set in 2008, different terms were introduced to describe high-speed mobile networks. Some phones use “4G”, while others display “LTE” —but either way, you’re getting fast, reliable internet.
VoLTE: What is it and how do I activate it?
What is VoLTE?
VoLTE (Voice over LTE) lets you make calls over 4G while using mobile data at the same time. This means:
✓ Clearer calls with better sound quality
✓ No interruptions, you can browse and stream during calls
✓ Better coverage in areas with strong 4G
To activate VoLTE, you need a compatible smartphone. Currently, VoLTE is supported on Apple and Xiaomi devices.
How do I activate VoLTE?
• On iPhone:
1. Update your phone to the latest software.
2. Go to 'Settings' > 'Cellular' > 'Cellular Data Options'. Activate 4G and enable 'Voice & Data'.
3. Restart your phone.
• On Xiaomi:
1. Update your phone to the latest software.
2. Go to 'Settings' > 'Connections' > 'Mobile Networks', then turn on VoLTE calls.
3. Restart your phone.
If VoLTE is active, you’ll see the VoLTE icon during calls.
Does DIGI offer VoWi-Fi?
Currently, DIGI does not offer VoWi-Fi services. We’re always working to improve our offerings, so stay tuned for any future updates!
Can I transfer my eSIM to another phone?
No, an eSIM cannot be transfered; each eSIM is valid for only one device. If you want to use your eSIM on a new device, we will provide a new eSIM with a new activation code. Please note: a fee of €1 applies.
Are there any extra costs for an eSIM?
No, the eSIM is free and there are no additional costs for using it.
I want to transfer my number to another operator, but I still have credit on my prepaid card. How can I request a refund?
To get your remaining credit refunded, you must first transfer your number to your new provider. Once the number has been successfully transferred, you can request a refund from DIGI in the following month. Send an email to care@digi-belgium.be with your client ID and phone number. Please note that an administrative fee of €5 will be deducted from your available credit.
Technical problem
I don't have access to mobile internet on my phone. What should I do?
• Check in MyDIGI is your pack is still active
If there isn't enough credit on your card, your pack won't automatically renew. You can only use mobile data if you still have credit, at €0.60/GB.
• Check airplane mode
If airplane mode is on, your phone can't connect to the mobile network, so you won't have internet access. Make sure airplane mode is turned off.
• Check your network connection
Try calling or sending a text. If this doesn't work, you might be in an area without coverage. Move around or go outside to get a better signal.
• Check your APN settings
Make sure the APN settings on your phone are correct. Follow the steps here: www.digi-belgium.be/en/apn.
• Still no connection?
Contact our customer service.
I'm having trouble making or receiving calls and texts. What should I do?
• Check you credit
Our prepaid pack includes unlimited calls to other DIGI numbers. To call other networks or send SMS, you need to make sure your prepaid card has enough credit. You can top up easily via MyDIGI.
• Check your network connection
Look at the network bars on your phone. If you see only one or two bars, you might be in an area with weak coverage. Try moving around or stepping outside to get a better signal.
• Test your SIM card in another phone
Try inserting your SIM card into another phone to check whether the issue is with the SIM card or your device.
• Check your usage
In certain cases, for example if you exceed the Fair Usage Policy, your usage may be temporarily blocked. If you've exceeded the usage rules, please contact our customer service.
• Check your invoices
If you haven't paid your invoices, your subscription may be temporarily blocked. Log in to MyDIGI to check your payment status.
•Still no connection?
Contact our customer service.
My eSIM activation QR code doesn’t appear in MyDIGI. What should I do?
After you place your order, it needs to be processed through our systems. It can take up to 15 minutes before your QR code appears in MyDIGI. If it takes longer than 15 minutes, please contact our customer service.
I’m getting an error when I scan the QR code to activate my eSIM. What should I do?
• Is your device eSIM-compatible?
Go to our configurator and select ‘eSIM’ to check the list of compatible devices. If your device isn't listed, contact our customer care team to swap your eSIM for a physical SIM card.
• Is your phone connected to the internet?
Check your Wi-Fi or mobile data connection and try scanning again.
• Still getting an error message?
Contact our customer service.