DIGI has 3 Internet offers:

• DIGI Fiber 500 Mbps
• DIGI Fiber 1 Gbps
• DIGI Fiber 10 Gbps

All our offers include unlimited volume and a DIGI Internet Box (WiFi 6)

And prices start at 10 €/month

More information

• Go to the DIGI website
• Enter your installation address
• Click on Validate

The DIGI Internet Box ZTE H3601P (ZTE H3600P if DIGI Tel is selected) can reach a maximum speed of 1 Gbps. That's why this DIGI Internet Box is included in:

• DIGI Fiber 500 Mbps
• DIGI Fiber 1 Gbps

The DIGI Internet Box ZYXEL AX7501-B0 can reach a maximum speed of 10 Gbps. That's why this DIGI Internet Box is included in:

• DIGI Fiber 10 Gbps

DIGI proposes 1 option:

• DIGI WiFi Booster (ZTE H3601P)
• Up to 3 devices

More information

• DIGI Fiber is always installed by one of our technicians.
• During the appointment, the technician will install the fiber in your home.
• The technician will also install your new DIGI Internet Box.
• Once the installation is complete, you will take full advantage of your Internet connection.

Installation is free of charge.

• The average duration is 90 minutes.
• 2 technicians will be present.
• You need to be at home during the installation.

• No.
• During the appointment, the technician will install the fiber in your home.
• This is done by using an existing conduit or by drilling an invisible, fully sealed hole in the facade. 
• In apartment buildings, we install the fiber via a vertical tube running along the stairwell.

• During the installation, our technician ensures that your WiFi performance is identical in every room of your home. If necessary, (s)he can suggest the installation of additional devices (DIGI WiFi Boosters) so that you have the connection you need, wherever and whenever you need it!
• The price of the DIGI WiFi Booster is 1€ /month per device (up to 3 devices)

Even if there’s fibre available in your street, our fibre services rely on our dedicated network. We’re continuously expanding our coverage to bring you the best connectivity. Visit our website to check if your street is already covered!

Yes, you can select your own router for your internet connection.

However, please note that DIGI can't guarantee the quality of service when you use your own router and does not offer support for technical problems that may arise when using your own equipment.

Important: The DIGI ONT (the bridge one for DIGI Fiber 500 Mbps and DIGI Fiber 1 Gbps and the all-in-one for DIGI Fiber 10 Gbps) needs to stay connected for your connection to work. You can install your own router behind our ONT. For the 10 Gbps offer, you need to make sure that your personal router has a 10Gigabit ethernet WAN port, and that you use an ethernet cable that supports 10Gigabit speeds (CAT6 norm and onwards).

• Please contact us. We'll take care of your request.
• Later, you’ll receive an SMS from us.
• You need to reply to this SMS by providing your customer ID. You can find your customer ID on your contract or on MyDIGI (under your name).
• We will send you your PPPoE credentials.
• Please refer to your router’s documentation to enter the PPPoE credentials properly.

• High speed: Fiber-optic offer you the best available speed within the current internet landscape. Fiber-optic provides upload and download speeds ranging from 100 MB to as high as 10 GB per second
• Reliability: Fiber-optic connections offer reliability along with speed. Fiber-optic connections always have a direct, uninterrupted link to your home thereby eliminating or minimizing external factors that hamper or delay data transfer and reception
• Zero difference between upload and download speeds: Fiber-optic eliminates the difference between download and upload speeds. You can upload or download documents, photos or videos online: with the same speed
• Consistent high-quality: Fiber-optic not only fulfils the highest Internet data upload/download quantity standards (the amount of data you can send and receive), but also offers the very best quality. This is particularly evident in the audio and video quality. You can not only enjoy television and the internet more intensely, with images and sound exploding into your living room or office building with greater clarity, sharpness and smoothness, but you can also organize more productive video meetings and calls. Fiber-optic enables high-quality conversations while your colleagues continue to work undisturbed. This is because even if you are calling or holding meetings in 4k, Fiber-optic will have enough bandwidth left over
• Energy-efficient and sustainable: Fiber-optic is more energy-efficient than a traditional internet connection. The reason? Unlike the copper cables used in traditional internet connections, a Fiber-optic cable uses light rather than electricity to communicate. Thus, companies in particular can make substantial savings on their energy bills. Private individuals might save a few tens of euros per year. Copper power cables are also not ideal from an environmental point of view. They can swell, causing heavy metals to end up in the soil

Wi-Fi is a wireless data transmission technology. It uses radio waves to facilitate data exchanges between your modem and your connected devices (computer, smartphone, tablet, printer, thermostat).

Faster internet is a huge plus point for mesh WiFi - it loses less speed whilst spreading your connection further, meaning your whole home can enjoy high-performance broadband. Mesh WiFi operates as one interlocking network, so you automatically connect to the most effective node for the area that you’re located. Scalability is another huge benefit with mesh WiFi, as each node acts as a router which communicates and works with other nodes to direct traffic; you can scale this to suit your home by adding and removing nodes as you see fit. It’s also incredibly easy to add range to an existing network using mesh - simply introduce an additional node and you’ll be able to cover a larger area than before!

• faster speeds: Wi-Fi 6 is capable of supporting speeds up to 9.6 Gbps, which is 40% faster than Wi-Fi 5, enabling faster download times, improved streaming quality, and faster file transfers
• greater capacity: Wi-Fi 6 introduces new technologies that allow for multiple devices to receive and transmit data simultaneously. This significantly increases the capacity of wireless networks, reduces the time each device has to wait to receive data, and the number of dropped connections. If your household has multiple users and a multitude of IoT (Internet of Things) devices, this is a huge benefit
• longer battery Life: Wi-Fi 6 requires less power consumption, which results in longer battery life for connected devices
• enhanced security: Wi-Fi 6 includes new security protocols, such as WPA3, which provides enhanced protection against cyber threats. This is essential in today’s world, where the security of personal data is constantly under threat
• and improved performance - especially in large homes with multiple users.

Finding the name of the DIGI Wi-Fi network at your place is super simple. You just need to look at your DIGI Internet Box.

Finding the name of the DIGI Wi-Fi password is super simple. You just need to look at your DIGI Internet Box.

You can only take 1 DIGI Fiber offer per physical address

Follow the following steps:

1. Restart your DIGI Internet Box
   
   • - Unplug the power cable from your DIGI Internet Box.
   • - Wait 10 seconds, then plug the power cable back in. Your DIGI Internet Box may take a few minutes to restart.
2. Check the power supply of your DIGI Internet Box
   
   • - Make sure the power cable is properly connected to the DIGI Internet Box
3. Check the Wi-Fi activation
4. Check your DIGI Internet Box's internet connection
5. Check your Wi-Fi credentials
   
   • - If you are unable to connect to your Wi-Fi, it may be because your Wi-Fi password is incorrect.
   • - Finding the name of the DIGI Wi-Fi network and password is super simple. You just need to look at your DIGI Internet Box.
6. Check the positioning of your DIGI Internet Box
   
   • - What is Wi-Fi? It is radio waves that emanate from the modem and spread throughout the house to provide devices with internet access.
   • - To create a good, balanced Wi-Fi coverage, your DIGI Internet Box should be: Placed in the center of the house, not enclosed and with a clear view of the room, in an upright position, fixed on its stand

• If you live in a large house or a spacious apartment, the Wi-Fi may reach its limits in certain rooms.
• We then suggest opting for DIGI WiFi Booster, which will repeat the signal of your wireless network in areas where the Wi-Fi signal is weak.

The user guide can be found at: https://digi-belgium.be/en/userguide