Note: All our offers are valid in Belgium and in the following countries within  EU Roaming: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

• Already a DIGI customer?

Log in to MyDIGI to check your monthly usage of calls, texts and mobile data. You’ll find a detailed overview under the ‘Invoices’ section.

• Thinking about switching to DIGI?

Log in to your current operator’s customer portal and check your monthly usage of calls, texts and mobile data. That’ll help you compare it with DIGI’s mobile plans.

Yes, you can. You may change your plan at any time, up to once per month. The change takes effect on the first day of the month following your request. From that date, your new subscription will be activated and invoiced. This applies to both physical SIM cards and eSIMs.

How do I change my plan?

Call us at 0800/41.041 (free) or drop by one of our retail points. Find your nearest retail point.

An eSIM (embedded SIM) is a digital SIM card that’s built into your smartphone. This means you no longer have to insert a physical SIM card. After placing your order, you can easily activate your eSIM by scanning a QR code in MyDIGI. In just a few minutes, you’ll be connected to the DIGI network. An eSIM offers multiple benefits:

• No physical SIM card needed
• Less risk of damage or loss
• Perfect for dual SIM use (e.g. work and personal on one device)
• Fast and easy activation
• Better for the environment

At the moment, DIGI eSIM is only available for certain smartphone models, not for other devices like tablets or smartwatches.

Want to know if your smartphone is compatible? Go to our configurator and select ‘eSIM’ to check the list of supported devices.

Yes, you can. During the ordering process, you’ll be able to choose whether you want to keep your current number or get a new one. If you choose to keep your number, it will be transferred from your previous provider to DIGI.

Just select ‘eSIM’ instead of a physical SIM card when placing your order on our website. Once your order is complete, you’ll receive an email with instructions to activate your eSIM.

• Keep your mobile number

1. Keep your old SIM card in your phone and call 0 800 41 001 to start the transfer process.
2. Please keep in mind that the transfer may take up to 24 hours to complete, weekends not included.
3. Once the transfer is complete, your old SIM card will lose its connection. Now, insert your new DIGI SIM card into your phone.
4. Set up mobile data by configuring the APN settings. You can find the instructions here.
   
   

• New DIGI number

1. Insert your DIGI SIM card into your phone.
2. Call 0800 41 001 and follow the instructions to activate your SIM card.
3. Set up mobile data by configuring the APN settings. You can find the instructions here.
   
   

• Multiple SIM cards?

Follow these steps to activate your eSIM:

1. Log in to MyDIGI.
2. Navigate to ‘My products’ and click ‘Manage’ next to the corresponding DIGI Mobile subscription.
3. Click ‘Settings’ and choose ‘Get eSIM QR code’.
4. Scan the QR code with the phone you want to install eSIM on.
   Note: Make sure your device supports eSIM.
5. Follow the on-screen instructions.

Have multiple eSIMs? Just repeat these steps for each number.

No QR code showing up? Please contact our customer care team.

You can take up to 6 DIGI Mobile offers.

More information

Roaming lets you use your smartphone when you're outside your home network area, like when you're travelling abroad. It allows you to call, text, and use the internet through local networks in that country.

In the European Economic Area, including

• Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
• Warning: Switzerland and Andorra are not part of the European Union. Although these countries are not part of the EEA, you can also benefit from fair rates.

• Go to Settings.
• Click 'Connections'.
• Select 'Mobile networks'.
• (De)activate data roaming.

• Go to Settings.
• Select 'Mobile Service' and switch on your mobile data.
• Tap 'Mobile Data Options'.
• (De)activate 'Data Roaming'.

International calls and SMS are charged on top of your monthly subscription

• Check international tariffs

Premium numbers are, for example, special numbers for games, editorial content, and so on.

Premium calls (maximum tariffs)

• 070: 0,30€ /min. (Category: General)
• 0900: 0,50€ /min. (Category: General)
• 0901: 0,50€ /call (Category: General)
• 0902: 1,00€ /min (Category: General)
• 0903: 1,50€ /min (Category: General)
• 0904: 2,00€ /min (Category: TV Games)
• 0905: 2€ /call (Category: Games / Entertainment)
• 0906: 1,00€ /min (Category: General)
• 0909: 31,00€ /min (Category: General)
• 0800: 0,00€ /min (Category: Free services)

Premium SMS (maximum tariffs)

• 2xxx: 1,00€ /SMS (Category: Paying services)
• 3xxx: 4,00€ /SMS (Category: Paying services)
• 4xxx: 31,00€ /SMS (Category: Payment services)
• 5xxx: 0,50€ /SMS (Category: Games, Logos, Ringtones)
• 6xxx: 2,00€ /SMS (Category: Games, Logos, Ringtones)
• 9xxx: 2,00€ /SMS (Category: Subscription services for Logos & Ringtones)
• 8xxx: 0,00€ /SMS (Category: Free services)

The Voice Mail service is used less and less and is being replaced by other services. Many users now prefer messaging apps like WhatsApp which offer voice messaging capabilities without the need for a traditional voicemail service.

The first thing to do is to identify where your contacts are currently stored. To do this, simply consult your mobile phone's settings. If your contacts are stored :

• in the cloud: Great news! Simply insert your new SIM card and your contacts will automatically synchronize.
• on your phone: In this case, you're all set too! You can change your SIM card and your contacts will be automatically available.
• on your SIM card: You'll need to back up your contacts before changing SIM cards, by following the steps below.

How do I back up my contacts?

The most widespread backup method is the cloud, i.e. saving your data online. It's simple, secure and offers many advantages. To make life easier for you, we've compiled below the procedures to follow, depending on your smartphone and mobile operating system:

• If you have an iPhone, click here.
• If you have an Android smartphone, click here.

Once you've done this, you'll have an up-to-date copy of your contacts on iCloud if you have an iPhone, in your Gmail account if you use an Android smartphone, or in your Outlook account if you have Windows Phone. You can then switch SIM cards in total security.

You can find your PIN and PUK code on the card from which you removed your SIM card.

Most mobile phones allow you to change the PIN code directly in the phone menu. Your mobile phone's user manual will help you with this.

• Ultra-high speed: Download up to 10x faster and stream, browse, and game with ultra short loading times.
• Ultra-stable connection: Stay connected without interruptions, even in crowded places like large events or trains.
• Ultra-low latency: Enjoy real-time cloud gaming, virtual reality, and lag-free video calls.

• Max 6,000 minutes per month.
• Max 6,000 SMS per month or 500 SMS per day.
• Max 250 different recipients per month.

LTE (short for “Long Term Evolution”) is just another name for 4G. When 4G standards were set in 2008, different terms were introduced to describe high-speed mobile networks. Some phones use “4G”, while others display “LTE” —but either way, you’re getting fast, reliable internet.

What is VoLTE? 

VoLTE (Voice over LTE) lets you make calls over 4G while using mobile data at the same time. This means:  

✓ Clearer calls with better sound quality 

✓ No interruptions; you can browse and stream during calls 

✓ Better coverage in areas with strong 4G 

To activate VoLTE, you need a compatible smartphone. Currently, VoLTE is supported on Apple and Xiaomi devices (more brands coming soon!). 

How do I activate VoLTE? 

• On iPhone: 

1. Update your phone to the latest software. 
2. Go to Settings > Cellular > Cellular Data Options. Activate 4G and enable Voice & Data. 
3. Restart your phone. 

• On Xiaomi: 

1. Update your phone to the latest software. 
2. Go to Settings > Connections > Mobile Networks, then turn on VoLTE calls. 
3. Restart your phone. 

If VoLTE is active, you’ll see the VoLTE icon during calls. 

Currently, DIGI does not offer VoWiFi services. We’re always working to improve our offerings, so stay tuned for any future updates!

Absolutely! You can easily transfer your mobile number from your current operator to DIGI. We take care of everything.

If you have a prepaid card (= you need to reload your card), we’ll need your SIM card number from your current operator.

What is a SIM card number?

Your SIM card number, also called ICCID, is a unique identifier for your SIM card. It’s a series of 13-19 digits.

Where can I find my SIM card number?

• On the SIM card itself: Look on the back of your SIM card for a 13-19-digit number. That’s your ICCID.
• In your phone settings:

iPhone:

1. Go to settings
2. Tap ‘General’
3. Tab ‘About’
4. Find your ICCID

Android:

1. Go to settings
2. Tap ‘About phone’ or ‘About device’ (depending on the model)
3. Tap ‘SIM status’
4. Find your ICCID

• In your provider’s app or online account: Log in and find your ICCID in your settings.

If you're in a country where roaming is available* but still experiencing issues, try these steps:

For Android:

1. Open the DIGI STK app (this should have installed automatically when you inserted your DIGI SIM.).
2. Select ‘RBroker’.
3. Under ‘Account Selection’, choose ‘Manual’.
4. In the ‘Country’ menu, select ‘DIGI Sponsor’.

For iPhone:

1. Open your Settings
2. Go to ‘Mobile Service’ > ‘SIM Applications’ > ‘RBroker’.
3. Under ‘Account Selection’, choose ‘Manual’.
4. In the ‘Country’ menu, select ‘DIGI Sponsor’.

⚠️ Important: When you return to Belgium, don’t forget to switch your settings back from ‘Manual’ to ‘Automatic’ to use your mobile data.

*DIGI offers roaming in most countries, except for the following: Algeria, Bhutan, Côte d'Ivoire (Ivory Coast), Eritrea, Falkland Islands Malvinas, Liberia, Libya, Marshall Islands, Micronesia, Nauru, New Caledonia, Norfolk Island, Somalia, Swaziland/Kingdom of Eswatini, Venezuela, and Yemen.

Yes, you can. Just contact our customer care team. They’ll provide a new QR code so you can activate your eSIM on your new phone.

No, using an eSIM comes at no extra cost. It’s included in your DIGI Mobile plan.

If your SIM card is lost or stolen and you wish to block it, follow the procedure below:

• Go to MyDIGI
• Go to Block my SIM card on the homepage
• Select the mobile number linked to the lost or stolen SIM card
• Click on Confirm
• Your SIM card is blocked
• You will automatically receive a new SIM card

If your SIM card is damaged, simply contact our DIGI Care Team. We will send you a new one by post, and your mobile number will remain the same.

Check the positioning of your SIM card

The problem may be due to poor contact between your device and the SIM card. Remove the SIM card and replace it correctly. Then switch your device off and on again.

Check your mobile phone

If you can, insert your SIM card in another mobile phone to make sure that the card is actually damaged or faulty.

If your SIM card doesn't work even when inserted in another mobile phone, you may need to replace it. Follow the procedure below:

• Contact the DIGI Customer Care
• A new SIM card will be sent to you by post.
• Please note that when you exchange your SIM card, you keep your mobile phone number.

1. Check if airplane mode is off
   In airplane mode, your phone can't connect to the mobile network, so you won't be able to access the internet. Make sure airplane mode is turned off.
2. Check your network connection
   Check if your phone has a network signal by calling someone or sending a text. If this doesn't work, you might be in an area with no coverage. Try moving around or stepping outside to get a better signal.
3. Still no connection?
   If the problem persists, get in touch with the DIGI Care Team. We're happy to help!

Travelling to the USA?
Please note that standard calls and SMS won't work in the USA due to the end of 2G and 3G support. But don't worry, mobile internet works great, so you can easily stay connected via WhatsApp.

Please contact our customer care team.

Check the following:

• Are you using a device that supports eSIM?
  Go to our configurator and select ‘eSIM’ to check the list of compatible devices.
• Is your phone connected to the internet?

Check your Wi-Fi or mobile data connection and try scanning again.

Still getting an error message? Please contact our customer care team.