• Keep your mobile number

1. Keep your old SIM card in your phone and call +32 2 870 10 01 to start the transfer process.
2. Please keep in mind that the transfer may take up to 24 hours to complete, weekends not included.
3. Once the transfer is complete, your old SIM card will lose its connection. Now, insert your new DIGI SIM card into your phone.
4. Set up mobile data by configuring the APN settings. You can find the instructions here.
   
   

• New DIGI number

1. Insert your DIGI SIM card into your phone.
2. Call +32 2 870 10 01 and follow the instructions to activate your SIM card.
3. Set up mobile data by configuring the APN settings. You can find the instructions here.
   
   

• Multiple SIM cards?

If you're in a country where roaming is available* but still experiencing issues, try these steps:

For Android:

1. Open the DIGI STK app (this should have installed automatically when you inserted your DIGI SIM.).
2. Select ‘RBroker’.
3. Under ‘Account Selection’, choose ‘Manual’.
4. In the ‘Country’ menu, select ‘DIGI Sponsor’.

For iPhone:

1. Open your Settings
2. Go to ‘Mobile Service’ > ‘SIM Applications’ > ‘RBroker’.
3. Under ‘Account Selection’, choose ‘Manual’.
4. In the ‘Country’ menu, select ‘DIGI Sponsor’.

⚠️ Important: When you return to Belgium, don’t forget to switch your settings back from ‘Manual’ to ‘Automatic’ to use your mobile data.

*DIGI offers roaming in most countries, except for the following: Algeria, Bhutan, Côte d'Ivoire (Ivory Coast), Eritrea, Falkland Islands Malvinas, Liberia, Libya, Marshall Islands, Micronesia, Nauru, New Caledonia, Norfolk Island, Somalia, Swaziland/Kingdom of Eswatini, Venezuela, and Yemen.

To activate your SIM card, call us at 0800/41.001

APN settings

^{(1)These parameters are not visible on iPhone.}

The voicemail service is used less and less and is being replaced by other services. Many users now prefer messaging apps like WhatsApp which offer voice messaging capabilities without the need for a traditional voicemail service.

DIGI uses a pre-billing system, which means you're charged in advance for your subscription. Here's how it works:

Example 1: New subscription

• You subscribe on 15/04.
• Your first invoice will include:
  -Prorated subscription fee for 15/04 to 30/04 (e.g., €10/month = €5 for the first half of the month)*.
  -Consumption during 15/04 to 30/04.
  -Full subscription fee for 01/05 to 31/05 (e.g., €10).
• Your second invoice will show:
  -Consumption during 01/05 to 31/05.
  -Full subscription fee for 01/06 to 30/06 (e.g., €10).

*Important remark: If you have a DIGI Mobile offer, your data will also be prorated (e.g., if you have 15 GB, you will have 7.5 GB for 15/04 to 30/04).

Example 2: Cancelling your contract

• You cancel on 20/11.
• Your last invoice will include the consumption for 01/11 to 20/11.

First, go to our support page and browse through the FAQs. Didn't find what you need? Reach out to our DIGI Care Team via email at care@digi-belgium.be or call us at +32 2 870 41 41. We're happy to help!

1. Go to MyDIGI.
2. Enter the email address linked to your DIGI profile.
3. Enter your chosen password.