If you're in a country where roaming is available* but still experiencing issues, try these steps:
For Android:
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Open the DIGI STK app (this should have installed automatically when you inserted your DIGI SIM.).
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Select ‘RBroker’.
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Under ‘Account Selection’, choose ‘Manual’.
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In the ‘Country’ menu, select ‘DIGI Sponsor’.
For iPhone:
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Open your Settings
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Go to ‘Mobile Service’ > ‘SIM Applications’ > ‘RBroker’.
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Under ‘Account Selection’, choose ‘Manual’.
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In the ‘Country’ menu, select ‘DIGI Sponsor’.
⚠️ Important: In both cases, keep DIGI BE selected when using your SIM card in Belgium or the following countries (Romania, Bulgaria, Portugal, Hungary, France, Malta, Iceland, Croatia, Denmark, Austria, Slovenia, Czech Republic, Latvia, Netherlands, Cyprus, Greece, Austria)
*DIGI offers roaming in most countries, except for the following: Algeria, Bhutan, Côte d'Ivoire (Ivory Coast), Eritrea, Falkland Islands Malvinas, Liberia, Libya, Marshall Islands, Micronesia, Nauru, New Caledonia, Norfolk Island, Somalia, Swaziland/Kingdom of Eswatini, Venezuela, and Yemen.